Refund, Return & Cancellation Policy

Refund eligibility for courses, downloads, and other digital goods is set by the creator unless mandatory consumer law requires otherwise. Access logs may be used to assess refund requests.

Returns for physical products follow the creator's shipping and return policy, including condition requirements and return windows. Damaged or incorrect items should be reported promptly with evidence.

Cancellations and reschedules are governed by the creator's booking policy. No-shows may be non-refundable unless the creator or applicable law provides otherwise.

Recurring memberships may be cancelled to stop future billing; prior periods are generally non-refundable unless stated in the creator's offer or required by law.

Buyers should contact the creator or PeerTrove support before initiating chargebacks. Abusive chargebacks may result in account restrictions and recovery of associated fees where permitted.

Where Ghana's consumer protection framework (Act 772) applies, PeerTrove and creators will honor mandatory rights that cannot be waived. Final compliance text will be confirmed in legal review.